Privacy Policy
At Candlellateliere, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our UX/UI design services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.
Personal Data
Personally identifiable information, such as your name, email address, and any other information you voluntarily provide to us through our contact forms or other means of communication. This may include:
- Full name and professional title
- Email address for communication purposes
- Company or organization name
- Project details and requirements you share with us
- Any additional information you choose to provide in your messages
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as Device Information.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and services
- Improve, personalize, and expand our website experience
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Process your transactions and manage your inquiries
- Send you emails regarding your inquiry or our services
- Find and prevent fraud and security issues
- Comply with legal obligations and protect our rights
3. Sharing Your Information
We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, your information would be among the assets transferred.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your personal information only for the purposes for which we disclose it to them and in a manner consistent with this Privacy Policy.
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain personal data for a period of up to three years following your last interaction with us, unless a longer retention period is required or permitted by law.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information through our website. We implement a variety of security measures including encryption, firewalls, and secure server facilities to maintain the safety of your personal information.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with a supervisory authority
7. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers immediately.
8. Third-Party Websites
Our website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated revision date at the top of this page. We encourage you to review this Privacy Policy periodically to be informed about how we are protecting your information. Your continued use of the website after any changes to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Candlellateliere
3080 Yonge St Ste 6060
Toronto, ON M4N 3N1
Canada
Phone: (512) 999-5796
Email: info@candlellateliere.world